kngt

loai cau hoi ma doi tac co the cho la ho bi cat mat co hoi phat bieu y kien

*cau hoi chuyen huong dot ngot

khi duoc hoi ve van de da biet , ban can

*khong nen tra loi qua de dang

de tao cho  minh mot cho lui , khong nen boc lo qua som , ban can chu y

*khong nen tra loi qua chi tiet cau hoi cua ho

nha dam phan co nghia vu tra loi cau hoi nhung  ko co nghia vu phai tra loi moi van de  ma doi phuong dua ra , do do ban can

*xac dinh pham vi van de can tra loi

thong thuong trong dam phan, chat luong cau tra loi thuong ty le thuan voi thoi gian can nhac van de tra loi .do vay ban can

*can nhac ky van de truoc khi tra loi

trong khi tra loi, de tranh cho doi tac co them hung thu lan toi hoi cung ban , dieu truoc tien ban can

*khong nen tra loi qua de dang

doi voi nhung van de khong can tra loi , truoc het ta co the

*phot lo khong tra loi

doi voi nhung van de khong nen tra loi , ta co the

*lang tranh cau tra loi bang cach dua ra mot cau tra loi lac de

loi

de trinh bay co tinh thuyet phuc , hieu qua tranh gay hieu nham cho doi tac , nha dam phan phai tuan thu nguyen tac

*su dung cac cau truc cau ngan gon, ro rang , cac khai niem , thuat ngu don gian , chinh xac de hieu

de tranh cho doi phuong co cam tuong la ta dang len lop ho,khi trinh bay nha dam phan can van dung nguyen tac

*lap luan dung muc , lich su te nhi

trong dam phan , khi xu ly van de nhuong bo , phia ta can

*khong nhuong bo qua nhanh ma nhuong bo dan dan

de tranh duoc dang chan lan dang dau cua phia doi tac , nguoi dam phan can chap hanh nguyen tac

*lay nhuong bo de doi lay nhuong bo

de tranh thiet thoi cho ta, trong khi xu ly nhung nhuong bo , nha dam phan can tim hieu va can nhac cac van de

*cai ma ho trao cho ta that su co gia tri khong?

nguyen nhan chu yeu nhat ma ta phai chu dong cham dut ( tan vo ) cuoc dam phan

*the hien su thieu thien chi cua ho

dieu kien can va du quan trong nhat can duoc xem xet de chuyen cuoc thuong luong sang giai doan ket thuc

*cuoc thuong luong da dat duoc muc tieu can thiet

cau 16: dieu can tranh : khi da dat duoc nhung dieu kien can va du de di den ki ket hop dong nhung phia doi tac con do du ta ap dung cac bien phap

*dua ban du thao hop dong cho ho ky

:dieu co loi va can nhat trong viec ta gianh lay quyen khoi thao hop dong sau dam phan

*tat ca cac dieu o day

nguyen tac quan trong nhat la cho dua cho dam phan ve  cac dieu khoang hop dong

*tat ca cac nguyen tac o day

nguyen tac so mot cho viec dam bao co so phap ly cho cuoc dam phan kinh doanh

*chi dam phan voi nguoi thuc su la khach hang co du tu cach phap nhan, quyen han

nguyen tac co tinh chat quyet dinh cho su thanh cong cua ta trong dam phan

*ca doan phai nhat tri cao , tuan theo lenh cua nguoi truong doan , khong tranh luan , cai nhau truoc doi tac

: thu tu , dien tin , fax ve hop dong la van ban co tinh phap ly ve kinh doanh .do vay dieu chu yeu ve noi dung va hinh thuc can dam bao

*phai can than , chu dao khong de so xuat de doi phuong loi dung

diem han che co ban nhat cua dam phan giao dich bang dien thoai:

*khong the lam chung cu phap luat

voi nhung hop dong co gia tri lon , voi nhung van de co tinh nguyen tac , cac cong trinh kt lon thuong phai qua dam phan bang hinh thuc

*gap mat truc tiep

noi dung quan trong nhat can phai chu y trong khi chuan bi cho dam phan ky ket hop dong bang gap mat truc tiep

*nhung van de nguyen tac khong the nhuong bo

yeu to , cong cu quan trong nhat co the tao ra su khac nhau rat lon giua cac ne van hoa phai dac biet chu y trong giao tiep , dam phan kinh doanh

*ngon ngu - noi viet , phi ngon ngu

diem thuoc phong cach dam phan chau a

*ban bac rat lau de co duoc su nhat tri

diem can chu y nhat khi thao ban tom tat ly lich de tim viec lam

*lam noi bat cac diem quan trong len trang giay

trong khi tra loi phong van vien de tim viec lam , ban can chu y trinh bay noi bat

*the hien la co ly tuong nghe nghiep ro rang chinh dang

diem khac biet voi phong cac dam phan au – my

*thuong thich cac hop dong ngan gon

: cau tra loi sai – khi dam pham ve cac dieu khoan hop dong phai dua tren cac nguyen tac

*ton trong phong tuc tap quan cua khach , khong dung den tu ai dan toc

dieu can thiet nhat phai lam de lang nghe co hieu qua

*cham chu theo doi , luon suy nghi truoc nguoi noi , tom tat , ghi y chinh , danh dau y chua ro

so voi giao tiep truc tiep giao tiep bang dien thoai co nhieu han che song cung rat thuan tien va co hieu qua.de khac phuc han che va phat huy uu diem cua phuong tien nay , khi giao tiep bang dien thoai can dac biet chu y van de gi

*phai ho tro noi dung doi thoai tich cuc , hieu qua bang su ket hop cac ky nang noi , nghe , giao tiep khong bang loi

khi giao tiep bang dien thoai thuong khong nhin thay nguoi doi thoai cua nguoi noi , yeu cau co ban nhat can bao dam

*noi cham rai ,phat am ro , khong noi nhanh

doi voi mot can bo , nhan vien co quan , doanh nghiep , khi noi dien thoai can dac biet tuan thu quy dinh gi

*bao ve bi mat to chuc

: khi nhan duoc dien thoai can bao dam yeu cau co ban gi:

*cham chu nghe , nam duoc ro va het y

nguyen tac quan trong nhat can nam de viet thu ban hang

*nhan manh mot dac diem noi bat cua san pham

yeu cau co can nhat cua mot thu ban hang

*gioi thieu ro ve san pham

gia la mot van de rat te nhi .do vay khi viet thu ban hang can chu y

*tranh moi cach lam cho gia tro thanh diem noi bat trong thu

:de thuc day hanh dong cua khach hang co hieu qua , chung ta phai

*de cap toi hanh dong cu the ma chung ta muon o khach hang

de xay dung bo cuc chu yeu cho mot thu ban hang , can

*tat ca cac van de o day

neu thu ban hang duoc gui den cho mot to chuc , van de gi la chu yeu nhat can biet ve to chuc do truoc khi viet thu :

*dac diem chung , choc nang , nhiem vu , vai tro cua to chuc trong xa hoi

phai lam cong viec gi truoc tien trong khi nghien cuu ve san pham de viet thu ban hang

*doc tat ca nhung tai lieu ve san pham dinh ban cua doanh nghiep va nhung san pham tuong tu cua doi thu canh tranh

trong khi chao hang , gioi thieu san pham , van de nao la quan trong nhat can duoc trinh bay ro:

*san pham se dem lai loi ich gi cho nguoi mua

dac diem co ban nhat cua thu doi no, vua co the huong toi muc tieu truoc mat la thu duoc no , vua huong toi muc tieu lau dai la giu uy tin ,duy tri va phat trien hop tac giua chu no va con no

*su thong hieu          

:dac diem can tranh khi viet thu nhac no

*viet thu bang tay

dieu can tranh trong thu tham van khi doi no

*dua ra loi buoc toi , de doa

: van de co ban nhat can quan tam khi viet thu yeu cau thanh toan

*lam tang co hoi de nguoi nhan doc toan la thu

:van de dac biet can tranh khi viet thu yeu cau thanh toan

*van nai con no thanh toan vi ly do kho khan ve tai chinh cua minh

van de chu yeu nhat trong noi dung thu yeu cau thanh toan khan thiet

*dua ra mot su lua chon tu 2 hoac nhieu giai phap , nhung khong de cho con no co co hoi tron tranh trach nhiem thanh toan

voi thu doi no , dieu can tranh trong noi dung toi hau thu khi cac yeu cau thanh toan khan thiet van khong co ket qua

*su dung ngon ngu to ra nhan nhuong voi khach hang

dong luc chung thuc day su hop tac giua cac ben dam phan la

*loi ich chung ca 2 ben

co so goc re cho moi cuoc dam phan trong kinh doanh la

*van de loi ich

cuoc dam phan duoc coi la thanh cong khi

*hai ben deu duoc dam bao loi ich

dac diem noi len dam phan kinh doanh la mot hoat dong cua quan ly kinh doanh

*dam phan la mot hoat dong vua mang tinh khoa hoc , vua mang tinh nghe thuat

tinh binh dang cua cuoc dam phan chiu su chi phoi cua dac diem nao la chu yeu

*dam phan chiu su chi phoi ve mat the luc giua cac ben

dac diem chi phoi nhieu nhat den muc tieu cua dam phan

*dam phan la qua trinh tac dong giua cac ben ve mat loi ich

:dieu kien chu yeu nhat cho viec ap dung chien luoc dam phan canh tranh thanh cong

*co su chenh lech ro ret ve the luc cac ben

chiec luoc duoc ua chuong nhat trong dam phan kinh doanh hien nay

*chien luoc dam phan hop tac

loai chien luoc dam phan co tinh dan chu , binh dang cao nhat

*chien luoc dam phan hop tac

:dieu kien co ban nhat de chien luoc hop tac thanh cong

*hai ben deu chon chien luoc dam phan hop tac       

chien luoc dam phan kieu nguyen tac dac biet phat huy tac dung khi

*trong cuoc dam phan ma hai doi thu can tai can suc

nguyen tac can quan triet khi xu ly nhuong bo trong dam phan

*khong nhuong bo qua nhanh ma nhuong bo dan dan

:diem phu hop nhat cua chien luoc dam phan hop tac

*xay dung va duy tri quan he hop tac giua 2 ben, cong tac de tim ra giai phap phu hop voi ca 2 ben

:dieu khong phu hop voi chien luoc dam phan kieu nguyen tac

*nha dam phan thuong don suc bao ve lap truong cua minh, ep buoc doi phuong phai lui buoc

dam phan la qua trinh mac ca , nha dam phai bao ve loi ich cua phia minh do do lap truong can phai kien dinh. truong hop phai nhuong bo , phai tinh toan than trong, khong duoc nhuong bo vo nguyen tac.quan diem nay lam nen tang cho:

*moi kieu chien luoc dam phan

chien thuat dam phan kinh doanh su dung cac phuong tien:

*nghe thuat giao tiep ung xu cua nha dam phan

:kieu chien thuat thich hop nhat voi chien luoc dam phan kieu canh tranh

*cac chien thuat su dung suc ep

noi dung chuan bi het suc quan trong cho mot cuoc dam phan kinh doanh

*nghien cuu doi tac

:de chuan bi cho viec dam phan kinh doanh trong so cac cong viec sau day , cong viec co y nghia quyet dinh nhat la:

*xay dung chien luoc , chien thuat dam phan

:cong viec rat co ich cho cuoc dam phan tam co lon

*dien tap thu

trong dieu kien kinh te thi truong , de chuan bi cho mot cuoc dam phan kinh doanh can dac biet luu y den cong viec:

*nghien cuu thi truong

:cong viec dac biet can thiet cho su dieu hanh trong dam phan:

*lap ke hoach dam phan chi tiet

van de co vai tro quyet dinh den su thanh bai cua dam phan can duoc chu y lam tot trong khi lap ket hoach chi tiet

*xac dinh nhan su va nhiem vu cu the cua tung nguoi trong dam phan

trong giai doan chuan bi cho dam phan kinh doanh ,cong viec co y nghia quyet dinh bao dam dat duoc muc tieu cua dam phan la

*lua chon chien luoc chien thuat dam phan phu hop

cong viec chu yeu nhat trong khi lap ke hoach dam phan chi tiet , co tac dung cu the hoa chien luoc va chien thuat dam phan

*vach khuon kho , trinh tu cac van de dam phan

:de co the chu dong ma khong bi qua thua thiet trong nhuong bo , cong viec gi can dac biet chu y khi lap ke hoach dam phan chi tiet

*du tinh  cac giai phap thay the , cac phuong an nhuong bo

yeu cau chu yeu cua nghe thuat truyen dat thong tin trong qua trinh dam phan

*truyen dat noi dung ro rang suc tich

cong viec co y nghia rat lon den dien bien cua qua trinh dam phan can duoc dac biet chu y trong buoi tiep xuc ban dau cua cuoc dam phan:

*ban thong nhat muc dich , noi dung chuong trinh ,le loi, lam viec

tac dung tich cuc chu yeu cua phuong phap mo dau truc tiep trong dam phan

*thich hop voi nhung cuoc dam phan bi han che ve thoi gian

:uu diem chinh cua phuong phap mo dau gian tiep trong dam phan

*de tao bau khong khi thoai mai trong cuoc dam phan

nghe thuat xu ly nhung cau tra loi map mo

*nhac lai cau tra loi cua doi phuong va yeu cau lam ro nhung chi tiet chua ro

 [cau tra loi khong dung] nhung yeu to cua giao tiep la

*tuyen dung lao dong

cau tra loi sai ]:cac khia canh chinh tuong ung voi cac yeu to cua giao tiep

*canh tranh

 [dap an sai ] cac loai hinh giao tiep can cu vao doi tuong hoat dong giao tiep la

*giao tiep nham thong bao nhung thong tin moi

 [ cau tra loi sai ] loai hinh giao tiep can cu vao tam the giua 2 ben giao tiep

*giao tiep kieu thang – thang

nguyen tac giao tiep trong kinh doanh

*hop tac hai ben cung co loi

 [dap an sai] cac nguyen tac giao tiep trong kinh doanh

*kinh doanh la hoat dong thuong co the gap nhung rui ro

dac tinh cua giao tiep trong kinh doanh

*giao tiep trong kinh doanh la mot loai hoat dong giao tiep het suc phuc tap

y nao duoi day [khong thuoc] cac nguyen tac giao tiep trong kinh doanh

*giao tiep kinh doanh vua la mot khoa hoc , cung la mot nghe thuat

biet chap nhan trong giao tiep

y thuoc muc tieu dam phan kieu cung

*gianh duoc thang loi bang moi gia

muc tieu cua dam phan kieu mem

*dat thoa thuan ,giu moi quan he

muc tieu cua dam phan kieu nguyen tac

*giai quyet van de than thien va hieu qua

xuat phat diem cua chien luoc dam phan canh tranh

*bat ep doi tac nhuong bo

xuat phat diem cua chien luoc dam phan hop tac

*nhuong bo de giu moi quan he

xuat phat diem cua chien luoc dam phan nguyen tac

*tach con nguoi ra khoi cong viec

chu truong cua dam phan kieu cung

*voi viec va nguoi deu cung ran

chu truong cua dam phan kieu mem:

*voi viec va nguoi deu on hoa

chu truong cua dam phan kieu nguyen tac:

*voi nguoi thi on hoa , voi viec thi cung ran

lap truong dam phan kieu cung

*kien tri giu vung lap truong

lap truong dam phan kieu nguyen tac:

*chu y toi loi ich  chu khong phai lap truong

lap truong cua dam phan kieu hop tac:

*de thay doi

phuong phap dam phan kieu cung

*uy hiep doi tac

phuong phap chien luoc kieu hop tac

*de xuat kien nghi

phuong phap chien luoc kieu nguyen tac

*cung tim kiem loi ich chung

phuong an dam phan kieu cung

*tim phuong an co loi cho minh

phuong an cua chien luoc dam phan hop tac

*tim phuong an de doi tac co the tiep thu duoc

phuong an dam phan kieu nguyen tac:

*tim nhieu phuong an de hai ben lua chon

:bieu hien cua chien luoc dam phan canh tranh

*tranh dua suc manh y chi

bieu hien cua dam phan kieu mem

*rat tranh xung dot

bieu hien cua chien luoc dam phan kieu nguyen tac

*can cu tieu chuan khach quan de dat thoa thuan

ket qua cua chien luoc dam phan canh tranh

*tang suc ep khien doi tac khuat phuc

ket qua cua dam phan hop tac

*khuat phuc truoc suc ep cua doi tuong

ket qua cua dam phan kieu nguyen tac

*khuat phuc nguyen tac , khong khuat phuc suc ep

khai niem day du nhat ve giao tiep:

*giao tiep la hoat dong trao doi thong tin de nhan biet va tac dong lan nhau trong quan he giua nguoi voi nguoi nham dat duoc muc dich nhat dinh.

lang nghe co tac dung:

*nam bat thong tin

moi nguoi trong to chuc biet lang nghe se co tac dung thiet thuc trong cong viec hang ngay:

*biet nhiem vu cua minh de thuc hien tot

moi ca nhan, bo phan biet dua tren tinh than thien chi va cung co phan ung tich cuc nhu nhau truoc nhung van de can giai quyet cua doanh nghiep, la do tac dung cua van hoa:

*thuc day su hop tac

hau qua xau nhat cua viec nghe kem trong lop hoc, buoi thuyet trinh:

*gay mat trat tu, anh huong den nguoi chung quanh

y nghia cua viec nghien cuu cua so johari giup nguoi ta:

*co nhan thuc va phuong phap dung trong giao tiep

cac tieu chuan: tuoi cuoi, lich su, mau le va chan thanh dung de danh gia mot con nguoi ve:

*thai do trong giao tiep.

cau tra loi sai: he thong phuong thuc ung xu on dinh cua mot nguoi bao gom:

*pham chat ca nhan
yeu to khong thuoc cau truc dung de danh gia muc do hanh vi van minh trong giao tiep cua con nguoi:

*ky nang giao tiep (cac ky nang dinh huong, dinh vi, dieu khien qua trinh giao tiep)

cau tra loi sai: ky nang giao tiep bao gom cac nhom:

*cac thanh to thuoc phep lich su

ky nang lam chu trang thai tinh cam khi tiep xuc thuoc:

*nhom ky nang dieu khien qua trinh giao tiep.

cac yeu to trang phuc, ve sinh ca nhan, cach chao hoi, cach bat tay, tu the trong giao tiep, noi nang trong giao tiep, thuoc nhom:

*khong thuoc nhom nao

ky nang lam chu cac phuong tien giao tiep thuoc nhom:

*ky nang dieu khien qua trinh giao tiep

kha nang nam bat duoc dong co, nhu cau muc dich, so thich cua doi tuong giao tiep thuoc nhom:

*ky nang dinh huong

truoc khi nop ho so xin viec vao 1 to chuc, doanh nghiep, ban can dac biet quan tam nghien cuu van de chu yeu nhat:

*tam huong hoat dong va trien vong lau dai cua to chuc, doanh nghiep do.

ban lanh dao

loai hinh giao tiep can cu vao hinh thuc cua giao tiep:

*giao tiep chinh thuc

loai hinh giao tiep can cu vao dac diem cua hoat dong ca nhan, to chuc:

*giao tiep kinh doanh, giao tiep su pham

qua trinh ko thuoc cau truc cua hoat dong giao tiep:

*dao tao, phat trien nguon nhan luc

cau tra loi sai: cac hinh thuc bieu hien cua qua trinh tac dong, anh huong lan nhau trong giao tiep:

*truyen thong

 dap an sai: hieu qua cua su thuyet phuc phu thuoc vao nhieu yeu to, vd:

*quyen luc cua nguoi quan ly

yeu to “nhieu” co tinh chat khach quan trong qua trinh truyen thong:

*hoat dong kem hieu qua cua cac kenh truyen thong nhu buu dien ach tac thu tu,…

yeu to “nhieu” do nguyen nhan chu  quan trong qua trinh truyen thong:

*khong tap trung chu y khi tiep nhan thong tin

cau tra loi sai: cac cau hoi co cau truc cao

*cau hoi mo

cau hoi co cau truc thap, long leo:

*cau hoi chuyen tiep

cau hoi co cau truc chat che, ket cau cao:

*cau hoi gian tiep

khi viet 1 la thu trong hoat dong kinh doanh can tuan thu 1 so quy tac co tinh chat nguyen tac nhat dinh. quy tac nao duoi day the hien ro nhat yeu cau van hoa trong giao tiep kinh doanh:

*thu viet phai  lich su, nha nhan, on ton, te nhi trong moi truong hop

y tu trong thu phai ro rang

y nghia quan trong nhat cua thu dat hang doi voi hoat dong kinh doanh cua doanh nghiep:

*giai quyet  “dau vao” cho doanh nghiep.

noi dung chu yeu va can thiet cua 1 thu dat hang:

*so luong, ten hang, chat luong, gia ban

y the hien noi dung, cot loi, dong thoi la muc dich chu  y cua thu khieu nai:

*ngay cau dau thu neu bat doi hoi cua nguoi viet thu

y the hien noi dung chinh cua thu tra loi khieu nai:

*khang dinh dieu khieu nai dang duoc dap ung khan truong

diem khong phai la hinh thuc giao tiep voi khach hang:

*doanh nghiep nao cung can co nhung ke hoach ty mi ve giao tiep voi khach hang.

trong quan he voi nha cung cap, nha quan ly can luu y dieu co ban sau day:

*tat ca nhung noi dung o day

diem khong phai la hinh thuc giao tiep cua nha quan ly voi co quan chinh quyen:

*khi giao tiep voi co quan chinh quyen, nha quan ly can giu phong cach dung muc, khong quy luy, khum num mat the dien, trinh bay ngan gon va yeu cau cua ho giai quyet theo dung chuc trach cua ho.

cau tra loi day du nhat: the gang trong dam phan?

*dam phan sa vao the gang la tinh huong khi 2 ben deu cam thay khong the nhuong bo them duoc nua, dam phan be tac, khong co cach nao tien hanh tiep.

co nhieu nguyen nhan dan den the gang trong dam phan. nguyen nhan bien dam phan thanh cuoc do suc ve y chi khong khoan nhuong:

*tranh chap lap truong

mot nguyen nhan cua the gang trai voi nguyen tac binh dang trong dam phan:

*dung thu doan cuong buc

mot nguyen nhan cua the gang boi nhung yeu to nhieu (can) trong dam phan:

*do khong hieu nhau

yeu to xuat phat cua moi nguyen nhan gay nen the gang trong dam phan:

*to chat kem coi cua nguoi dam phan

trong cuoc dam phan 2 ben deu to thai do het suc than thien, thanh thuc va tich cuc nhung van co the xuat hien the gang boi:

*khoang cach giua loi ich hop ly ma 2 ben de ra qua lon

co nhieu ky xao pha the gang, ky xao co hieu qua la phai quan triet nguyen tac chi dao dam phan:

*tat ca noi dung o day

ky xao duoc xem la 1 khau then chot lam co so cho dam phan tiep tuc:

*xay dung 1 tieu chuan khach quan

de pha the gang dam phan do doi phuong de ra yeu cau rat bat hop ly, thuoc ve nguyen tac ma ho ngang nganh vo ly, phai dung ky xao:

*giu vung nguyen tac

ky xao thuong ap dung de pha the gang trong dam phan:

*thay the nhan su

de ap dung chien thuat dam phan co hieu qua, nguoi dam phan can biet cach su dung cac phuong tien co ban:

*ket hop nhuan nhuyen cac phuong tien o day

hieu qua cua mot chien thuat dam phan phu thuoc vao cac yeu to:

*tat ca cac yeu to o day

noi dung co ban va can thiet cua giai doan chuan bi dam phan:

*tat ca cac noi dung o day

cong viec kho khan, phuc tap nhat va co y nghia quyet dinh cua giao doan dam phan:

*tien hanh thuong luong

 nguyen tac the hien tinh to chuc ky luat nghiem ma nguoi dam phan phai tuan thu:

*ca doan phai nhat tri cao, tuan thu lenh cua nguoi phu trach dam phan, khong tranh luan cai nhau truoc doi phuong.

nguyen tac the hien tinh van hoa trong dam phan:

*ton trong phong tuc tap quan cua khach, khong dung den tu ai dan toc, tin nguong, biet van dung luat phap cua cac nuoc lien quan va luat quoc te

yeu to co tinh khoa hoc dem lai hieu qua cua su thuyet phuc trong giao tiep:

*cac tinh chat che, logic cua cac ly le dua ra

vai tro chu yeu cua anh mat trong giao tiep:

*doi mat la cua so tam hon – la diem khoi dau cho tat ca moi nghien cuu quan sat, tim hieu

yeu to the hien tinh khoa hoc cua giao tiep

*tat ca cac yeu to o day

du tinh cac giai phap ma doi tac co the dua ra thuoc van de nao duoi day cua noi dung chuan bi cho 1 cuoc dam phan kinh doanh:

*lap ke hoach dam phan chi tiet

nghe thuat nao duoi day thuc hien nhiem vu kho khan nhat trong qua trinh dam phan kinh doanh:

*nghe thuat thuyet phuc

cau tra loi thuoc chien thuat dam phan:

*vua danh vua dam

cau tra loi thuoc chien luoc dam phan. trong dam phan kinh doanh nguoi ta thuong ap dung cac kieu chien luoc chien thuat  nao sau day:

*dam phan hop tac

trong so nhung nguyen tac sau day, nguyen tac nao co tinh chat quyet dinh nhat cua mot quoc dam phan kinh doanh:

*chi dam phan voi nguoi thuc su la khach hang co du tu sach phap nhan, du quyen han, khong lua dao.

trong so nhung dieu can tranh dan den that bai 1 cuoc dam phan kinh doanh duoi day, dieu nao la quan trong nhat:

*khong co ke hoach cu the

trong so yeu to duoi day dan den thanh cong cua dam phan kinh doanh, yeu to nao la quan trong nhat:

*phai biet xac dinh ro muc tieu dam phan va luon bam sat muc tieu nay trong dam phan

yeu cau co ban nhat cua thu ban hang:

*thuc day hanh dong

muc dich cuoi cung cua thu ban hang la:

*huong toi hanh dong cua khach hang theo yeu cau cua thu

chuc nang quan trong  nhat thuoc doan cuoi cua thu ban hang:

*kich thich khach hang hanh dong nhanh

khi viet thu yeu cau thanh toan, diem nao duoi day the hien viec chu no luu y con no can dam bao thanh danh, uy tin, thanh qua va quyen so huu cua minh:

*long tu trong

co nhieu ky xao de chuyen nguy co thanh co may trong giao tiep, dam phan, ky xao nao duoi day can duoc ap dung truoc tien:

*binh tinh, sang suot, khong hot hoang

yeu to thuoc nghe thuat giu the chu dong trong giao tiep, dam phan lien quan den duc hanh, trinh do hoc van, kinh nghiem song, moi truong va doi tac giao tiep, dam phan cu the:

*khong che trang thai ban nga

nghe thuat giu the chu dong lien quan truc tiep den nhung yeu cau co ban cua cuoc giao tiep dam phan can dac biet chu y:

*neu cao muc tieu, thoa thuan co nguyen tac

de chuan bi cho cuoc dam phan, phai tim hieu doi phuong ve thuc luc, gom nhung dieu chu yeu duoi day. diem nao la chu yeu nhat:

*lich su cong ty, anh huong xa hoi

yeu to giup nguoi ta hieu ro nhat tinh cam cua nhau trong giao tiep:

*net mat va dong tac

yeu to nao duoi day la phan quan trong nhat cua phuong tien giao tiep phi ngon ngu:

*net mat

phan nao duoi day cua phuong tien giao tiep phi ngon ngu duoc coi la “hat nhan” cua bieu dat tinh cam trong giao tiep:

*anh mat

phuong tien giao tiep phi ngon ngu nao co suc ho tro rat lon trong giao tiep:

*cuoi mim

loai phuong tien giao tiep phi ngon ngu the dac biet, thuong dung trong giao tiep:

*dong tac tay am hieu

loai phuong tien giao tiep phi ngon ngu nao bieu dat ro rang cho moi  nguoi hieu ve than phan, tinh cach, hoc van, so thich cua ban:

*phuc suc hoa trang

khi doi thoai, khi dien dan…nguoi quan ly nen dung nhung tu ngu manh nhat. tu “cac ong” la tieng manh nhat. tieng “chung toi” la tieng thu nhi theo thu tu ve suc manh cua ngon ngu. tieng “toi” la tieng nho nhat yeu ot nhat. hai tu “cac ong” va “chung toi” hop voi nhau tro nen manh hon moi tu dung rieng biet va co the di xa hon nua. tu nhung tinh huong tren, co the rut ra may bai hoc quan trong duoi day cho cac nha quan ly. bai hoc nao co y nghia day du nhat:

*xac dinh ro trach nhiem ca nhan, mo rong hop tac.

nhung nha quan ly thanh cong nhat da rut ra 7 bai hoc ngan ve giao tiep:sau chu quan trong nhat: “toi nhan toi da sai lam”.nam chu quan trong nhat: “ban da lam viec gioi”.bon chu quan trong nhat: “y ban the nao”.ba chu quan trong nhat: “xin vui long”.hai chu quan trong nhat: “cam on”.mot chu quan trong nhat: “ta”.chu  it quan trong nhat: “toi”.de thuc hien duoc nhung bai hoc tren, nha quan ly can co nhung pham chat nao la day du nhat duoi day:

*tat ca nhung diem neu o day

nguoi giao dich gioi can co nhung duc tinh duoi day. duc tinh nao giup cho nguoi do xac dinh duoc muc tieu chat che va khong bao gio lo la:

*tap trung va manh liet

nguoi giao dich gioi can co nhung duc tinh duoi day. duc tinh nao giup cho nguoi do luon co su dong dieu ve tinh than va tam hon:

*sot sang va tan tuy

trong nhung ky xao nho quan trong trong giao tiep duoi day, ky xao nao thuong can va co tac dung lon nhat doi voi doi phuong:

*biet khen

ky xao giao tiep nao duoi day co the giup doi phuong hieu day du hon ve nang luc cua chu the:

*boc lo so truong

trong nhung hieu biet (tri) duoi day thuong duoc van dung trong giao tiep, tri nao co tac dung cam hoa nhat voi doi phuong:

*tri bi

tri (hieu biet) nao duoi day co tac dung ro nhat trong su dieu khien mot cuoc giao tiep:

*tri chi

co nhieu ky xao cua thuat dam phan. ky xao nao duoi day doi hoi phai tim hieu truoc doi tac:

*lay cai quen doi voi cai la

ky xao nao duoi day cua thuat dam phan deu rat can va co tac dung giup chu the ung doi nhanh nhay:

*gioi muu the

ky xao nao cua thuat dam phan the hien duoc phuong cham “co di co lai moi toai long nhau”

*tro ve rang voi mat

ky xao nao cua thuat dam phan the hien duoc quy tac co ban cua dam phan:

*cung thu duoc thang loi

nghe thuat co tac dung nam bat thong tin, rat can duoc van dung trong dam phan kinh doanh:

*nghe thuat nghe

nghe thuat giup tim diem giong nhau, luu lai diem khac nhau (cau dong, ton di) de ket thuc thang loi cuoc dam phan:

*nghe thuat khac phuc  be tac trong dam phan

trong khi tri giac nguoi khac can chu y s toi cac bieu hien khac nhau. bieu hien nao duoi day gan truc tiep voi nhung dac diem ca tinh cua doi tuong giao tiep:

*su dien hinh hoa

dac diem cua cau hoi cau truc cao la:

*chi can tra loi thang vao van de bang 1 su kien dac biet

cau hoi nham nhung muc dich khac nhau:

*cau hoi co tinh chat de nghi

truoc khi dat but viet 1 la thu thuong mai, nguoi viet thuong tu dat 1 so cau hoi quan trong duoi day. cau hoi nao la quan trong  nhat:

*hy vong dat duoc gi qua la thu nay

 y quan trong nhat trong noi dung thu xac nhan don dat hang ma nguoi gui thu dat hang quan tam dac biet:

*loi cam ket quan tam ngay va chu dao den hang hoa duoc dat

trong cac nguyen tac hop co hieu qua duoi day, nguyen tac quan trong nhat la:

*vach ra 1 chu de chung thong nhat co ke hoach ti mi

nguyen tac the hien ro nhat tinh binh dang, dan chu trong 1 cuoc “hop tich cuc”

*tat ca cac nguyen tac o day

nhiem vu cua chu toa the hien tinh dan chu, binh dang cua 1 cuoc “hop tich cuc”:

*giu vai tro trung lap

vai tro trong trach cua thu ky cuoc “hop tich cuc”

*phai ghi het nhung y kien mot cach trung thuc, chinh xac

van de co ban thu truong va cac cap lanh dao cap tren du hop can thuc hien de dam bao cuoc “hop tich cuc” co hieu qua:

*tat ca cac van de o day

nguyen tac the hien nhung net van hoa giao tiep cua nhung nguoi tham gia cuoc “hop tich cuc”

*tat ca nhung noi dung o day

diem the hien y thuc to chuc cua cap duoi va nhan vien trong giao tiep voi cap tren:

*tuan thu trat tu dang cap trong to chuc (doanh nghiep), phan hoi thuong xuyen ve thuc hien cong viec cua minh

diem can thiet nhat trong nghe thuat giap tiep cua nha quan ly voi cap duoi va nhan vien:

*tat ca cac diem o day

diem nao trong cac quy tac giao tiep cua nha quan ly voi dong nghiep duoi day dong thoi la dong luc phat trien cua nhan tai trong kinh  te thi truong hien dai:

*canh tranh 1 cach lanh manh vi muc dich chung chinh dang

de pha the gang xuat hien khi nhieu loai phuong an co the thoa thuan nhung khong duoc hai ben dong thoi tiep thu , nguoi ta thuong dung ky xao

*tim phuong an thay the

khi ap dung ky xao “ quan tam den loi ich” de pha the gang trong dam phan , nguoi ta phai giai quyet van de co ban

*tat ca van de o day

cach pha the gang dam phan voi trinh tu “ truoc het xem xet lai dieu kien chung ta dua ra co hop ly hay khong , co loi cho su phat trien quan he hop tac doi ben hay khong , tiep do nhin lai tu goc do doi phuong xem dieu kien chung ta de ra co hop ly khong..” thuoc ki xao nao?

*dat minh vao vi tri cua doi phuong

dac diem cua cau hoi cau truc thap

*nham khuyen khich nguoi khac noi ve mot linh vuc dac biet nao do

khi dam phan sa vao the gang , can nhan thuc rang : neu loi ich thuc day hop tac thanh cong mang lai loi ich lon hon viec co giu y dinh von co de dan dam phan den that bai,ta nen su dung ky xao nao

*nhuong bo co hieu qua

chien thuat ma nha dam phan thuong ket hop dam phan voi cac yeu to ( hanh dong ) ben ngoai de gay suc ep voi doi phuong la

*chien thuat vua danh vua dam de tang suc ep

chien thuat bang cach tri hoan toc do cua cuoc dam phan den muc doi tac mat tinh than va de dang dua ra nhung nhuong bo lon la

*chien thuat dung suc ep cua thoi gian

trong dam phan , co nhung luc phai kiem co de co the linh hoat hon trong viec mac ca voi doi phuong- tuy khong the ap dung co hieu qua voi cac doi tac nhat ban , do la

*chien thuat su dung suc ep cua “thu truong” o nha

trong thuong luong , nha dam phan dua ra mot muc tieu gia de thu hut su chu y cua doi phuong , sau do bat ngo dua ra muc tieu that lam doi phuong ko kip tro tay , do la

*chien thuat danh lac huong

trong dam phan, nha thuong luong de dang dua ra mot nhuong bo nhi de khuyen khich doi tac co nhung nhuong bo lon hon , do la

*chien thuat “ tha con san sat , bat con ca ro”

khi dam phan , hai nguoi phoi hop voi nhau dung thu doan lam doi tac bi lua , do la da dung

*chien thuat ke danh nguoi xoa hay cay gay va cu ca rot

yeu to the hien tinh nghe thuat cua giao tiep

*tat ca cac yeu to o day

nguyen tac the hien ro rang nhat yeu cau cua chien luoc dam phan thang – thang trong kinh doanh

*hop tac hai ben cung co loi